Critical aspects to look for while implementing HR Chatbot

Conversational AI is the buzzword today. Organizations have started seeing value in this Tech product and have started using it in various processes of theirs.

 The role of Conversational AI looks very promising in the HR function and is more popularly named as HR chatbot. Whether be it in Talent Acquisition, Onboarding , Talent Management, Learning and Development, HR chatbot can be used with the promise of reducing the transactional workload pressure from the HR Business Partners. Also, it will help in addressing employee queries in a very concise manner and will be able to give tailor made recommendations to the employees.

All in all, the HR Chatbot has the promise to improve organizational productivity by freeing the HR Business Partners for more productive work while enhancing the quality of service to the employees.

Another major impact the HR Chatbot can play is in its scalability as an organization grows from a startup mode to matured business and in terms of quality of offering, whether be it in handling complex queries or developing correlation among different data set or bringing in advanced people analytics.

The scope is immense.

However, there are few critical aspects one needs to take care of while introducing the HR chatbot in the organization.

 I am mentioning the important ones:

• The HR Chatbot needs to be designed for ‘Ease of Use’ without compromising on the technology or the professional requirements. It is essential in bringing in the appropriate balance.
• The HR Chatbot should have the ability to integrate with other systems applied in the organization e.g. Finance, Sales and other functions. A stand alone programme is bound to fail quickly.
• The HR Chatbot need to have the ability of Natural Language Processing, a key technological application which is gaining prominence in it is application to the HR function.
• It is very important that the HR Chatbot have the ability to personalize by properly understanding the employee’s requirements. Therefore, the programmers need to be sensitive enough to design the product which understands the basic linguistic abilities of the employees. Simultaneously, the HR function has to ensure proper handholding and training is given to the employees when the HR Chatbot is launched. In spite of these efforts there will be teething issues , therefore, the programme need to have the ability to improvise with the evolving employee experience.
• Ultimately the HR Chatbot needs to make an impact in terms of bringing in business efficiency, enhancing employee engagement and organizational effectiveness. These aspects should be the key guiding factors when initiating and designing the HR Chatbot.

The future of HR Technology looks promising. The HR functionaries have to grab this opportunity and make a meaningful contribution in the growth of the organization.